Once you have completed the first 1 - 2 - 3 steps of the onboarding process, you will have the opportunity to fine tune your QnA voice content.  


Any questions and answers that you added during the onboarding process will be visible in the "Compose QnA" tab.  



Before moving on, it is important to note that you have the ability to add additional QnA at this point or you can always come back later to add more.  For specific details on how to add new QnA, see:


Adding FAQ URL Links

Adding Industry Specific QnA

Creating Custom QnA


You might also find the following resources helpful:


Adding Question Variants to Your QnA

QnA Writing Best Practices


Now that you have your QnA edited the way you want, you are ready to move them from the "Compose QnA" tab to "Review".  To do this, select individual QnAs by checking the box at the left, or select all QnAs by checking the box at the top of the list. Then, scroll to the bottom of the screen and click on the blue "Save & Go to Review" button. To see the review process in action, check out this video



Depending on the number of QnA you have, this could take a bit of time.  Please be patient.



You will know that the process of promoting your QnA is complete when the questions appear in the "Review" tab as shown below.



After reviewing your QnA, when you are ready to promote to "Ready to Publish," select individual QnAs by checking the box at the left, or select all QnAs by checking the box at the top of the list. Then, scroll to the bottom of the screen and click on the blue "Save & Go to Publish" button.  As before, this process can take some time. To see this step in action, check out this video



Now in the "Ready to Publish" tab if you like the way everything looks, select individual or all QnAs and then scroll down and click on the blue "Looks Good, Continue to Final Step" button. To see this step in action, check out this videoPlease note that you can always go back and add more questions, this will not be your last opportunity.


A reminder that questions and answers are never live to your users until 1) your branded channels have been approved and published by the voice platforms, and 2) your QnA have been moved through the process and are in your “Ready to Publish” tab.


From here, you will be directed to the Dashboard. If you are ready to publish to the voice platforms, then click on the Subscription Settings page where you can select a subscription plan to purchase. If you would first like to set up your publication to Google and Alexa, or see if your invocation name is available, then click on the Channels page.